MARKETING RESEARCH
Investigation of consumers' visual attention to packaging attributes on a subconscious level using the Itti model: a neuromarketing approach
Kalkova N.N., candidate of economic sciences, associate professor, associate professor of the Marketing, Trade and Customs Department of the Institute of Economics and Management of the V.I. Vernadsky Crimean Federal University, Leading Researcher at the «Laboratory of Neuromarketing and Behavioral Economic», e-mail: nkalkova@yandex.ru
SPIN-code: 8803-9143; Author ID: 786073; ORCID-ID: 0000-0002-7339-9935
In conditions of significant information noise and assortment saturation, the mechanism of selective visual attention of a person is activated by fixing on relatively significant elements of marketing incentives at different levels of perception. The study of subconscious processes in visual attention is important for understanding which elements of a marketing incentive are automatically, consistently decoded by consumers, they are not aware of, but, however, affect conscious information processing and decision-making, and which strategies can be used to improve the perception of marketing incentives. The article presents a theoretical review, as well as the results of an eye-tracking study of visual attention to the attributes of cheese packages on a subconscious level using the Itti model. Significant brand identifiers have been identified that form the basis of the mental image of the product before its conscious processing, which will allow a more comprehensive understanding of the purchase decision-making process.
Keywords: packaging, visual attention, neuromarketing research, eye-tracking, Itti model, subconscious perception.
Sources
1. Krishna A. An integrative review of sensory marketing: Engaging the senses to affect perception, judgment and behavior / A. Krishna // Journal of Consumer Psychology. – 2012. – Vol. 22 (3). – Ðp. 332–351. doi.org/10.1016/j.jcps.2011.08.003
2. Nordfält Jens, Ahlbom Carl-Philip. Utilising eye-tracking data in retailing field research: A practical guide / Jens Nordfält, Carl-Philip Ahlbom // Journal of Retailing. – 2024. – Vol. – Ðð. 100 , 148–160. doi.org/10.1016/j.jretai.2024.02.005
3. Li Junnan, Duan Haibin. Novel biological visual attention mechanism via Gaussian harmony search / Junnan Li, Haibin Duan // Optik. – 2014. – Vol. 125 (10). – Pp. 2313–2319. doi.org/10.1016/j.ijleo.2013.10.075
4. Katsuki Fumi, Constantinidis Christos. Bottom-Up and Top-Down Attention: Different Processes and Overlapping Neural Systems/Fumi Katsuki, Christos Constantinidis // The Neuroscientist. – 2014. – Vol. 20 (5). – Pp. 509–521. doi.org/10.1177/1073858413514136
5. Rensink Ronald A. The Management of Visual Attention in Graphic Displays / Ronald A. Rensink // In book: Human Attention in Digital Environments. – 2011. – Pp. 63–92.
doi.org/10.1017/CBO9780511974519.003 [Elektronnyi resurs]. URL: researchgate.net/publication/236170031_The_Management_of_Visual_Attention_in_Graphic_
Displays (data obrashcheniia: 07.09.2024).
6. Freid Z. Vvedenie v psikhoanaliz / Z. Freid. – SPb.: Piter, 2007. – 384 s.
7. Sola Hedda Martina, Mikac Mirta, Roncevic Ivana. Tracking unconscious response to visual stimuli to better understand a pattern of human behavior / Hedda Martina Sola, Mirta Mikac, Ivana Roncevic // Journal of Innovation & Knowledge. – 2022. – Vol. 7. – Pð. 1–9. doi.org/10.1016/j.jik.2022.100166
8. Yoo Ch. Unconscious processing of web advertising: Effects on implicit memory, attitude toward the brand, and consideration set / Ch. Yoo // Journal of Interactive Marketing. – 2008. – Vol. 22 (2). – Pp. 2–18. doi.org/10.1002/dir.20110
9. Mubarak Ali. Influence of the Sub Conscious Mind in Consumer Psychology of Buying in Contemporary ERA / Ali Mubarak // Shanlax International Journal of Commerce. – 2019. – Vol. 7 (3). – Pp. 1–10. doi.org/10.34293/commerce.v7i3.521
10. Tsotsos J.K., Culhane S.M., Wai W.Y., Lai Y., Davis N., and Nuflo F. Modelling Visual Attention via Selective Tuning/J.K. Tsotsos, S.M. Culhane, W.Y. Wai, Y. Lai, N. Davis and F. Nuflo // Artificial Intelligence. – 1995. – Vol. 78 (1–2). – Pp. 507–545. doi.org/10.1016/0004-3702 (95)00025-9
11. Jeck Daniel M., Qin Michael, Egeth Howard, Niebur Ernst. Unique objects attract attention even when faint/Daniel M. Jeck, Michael Qin, Howard Egeth, Ernst Niebur // Vision Research Volume. – 2019. –Vol. 160. – Pp. 60–71. doi.org/10.1016/j.visres.2019.04.004
12. Kalkova N.N. Teoreticheskie predposylki stanovleniia neirobrendinga kak novogo nauchnogo napravleniia / N.N. Kalkova // Marketing v Rossii i za rubezhom. –2023. –¹ 1. – S. 3–12.
13. Novikova N.A. Fenomenologiia vospriiatiia tsveta. Assotsiativno-proektivnye otkrytki «emotsionalnyi kolorit» / N.A. Novikova // Pedagogika iskusstva. – 2021. – ¹ 2. – S. 63–70. doi.org/10.34897/IAECS.2021.41.68.008
14. Serov N.V. Tsvet kultury: psikhologiia, kultura, fiziologiia – SPb.: Rech, 2004. – 672 s.
15. Itti L., Koch C., Niebur E. A model of saliency-based visual-attention for rapid scene analysis / L. Itti, C. Koch, E. Niebur // IEEE Transactions on Pattern Analysis and Machine Intelligenceþ. – 1998. – Vol. 20. – Pp. 1254–1259. doi.org/10.1109/34.730558
16. Itti Laurent, Koch Christof. A saliency-based search mechanism for overt and covert shifts of visual attention / Laurent Itti, Christof Koch // Vision Research. – 2000. – Vol. 40 (10–12). – Pp. 1489–1506. doi.org/10.1016/S0042–6989 (99)00163–7
17. Model vizualnoi znachimosti ITTI [Elektronnyi resurs]. URL: russianblogs.com/article/44721484594/ (data obrashcheniia: 02.09.2024).
18. Lu Liu, Xiaoting Yu, Bo Ding. A Fast Segmentation Algorithm of PET Images Based on Visual Saliency Model / Liu Lu, Yu Xiaoting, Ding Bo // Procedia Computer Science. – 2016. – Vol. 92. – Pp. 361–370. doi.org/10.1016/j.procs.2016.07.391
19. Pernice K., Nielsen J. How to conduct eyetracking studies. – Warm Springs: Nielson Norman Group, 2009. – 164 p.
20. Graf W., Krueger H. Ergonomic evaluation of user-interfaces by means of eye-movement data / W. Graf, H. Krueger // Proceedings of the third international conference on human-computer interaction. Elsevier Science Inc. – 1989. – Ðp. 659–665.
21. Mancas M., Le Meury O. Memorability of natural scenes: the role of attention / M. Mancas, Meury O. Le // Conference paper. – 2013 [Elektronnyi resurs]. URL: people.irisa.fr/Olivier.Le_Meur/publi/2013_ICIP/Mancas_ICIP_2013.pdf (data obrashcheniia: 02.09.2024).
Consumer preferences’ features analysis in the sphere of domestic tourism in Russia
Akhmaeva L.G., PhD in Economics, Associate Professor of Chair of Advertising and PR, State University of Management, Moscow, e-mail: lg_ahmaeva@guu.ru
SPIN-code: 6589-9014; Author ID: 1061284; Scopus Author ID: 57220960257; ORCID ID: 0000-0002-7867-2590
Dolgopolov D.V., PhD in Economics, Associate Professor of Chair of Advertising and PR, State University of Management, Moscow, e-mail: dv_dolgopolov@guu.ru
SPIN-code: 9298-9851; Author ID: 989072; Scopus Author ID: 57220954522; ORCID ID: 0000-0001-9179-0076
Eremeeva A.I., PhD in Psychology, Associate Professor of Chair of Advertising and PR, State University of Management, Moscow, e-mail: ai_eremeeva@guu.ru
SPIN-code: 4320-1268; Author ID: 1061364; Scopus Author ID: 57220959081; ORCID ID: 0000-0001-7182-497X
The article examines the issues of stimulating domestic tourism based on consumer preferences, as well as the specifics of the development of this industry in recent times. Based on the portrait of a domestic tourist compiled by VCIOM (Russian Public Opinion Research Center), the article conducted a survey to clarify the motives and incentives for implementing consumer preferences for choosing a route for domestic tourism, as well as the main objections of consumers. The article draws conclusions regarding economic and communication measures to stimulate domestic tourism in Russia.
Keywords: domestic tourism, consumer preferences, tourism promotion, communications, impact on consumer behavior.
Sources
1. Rastegaeva T.E., Kazakov I.S. Turizm kak sotsialno-ekonomicheskoe iavlenie sovremennosti // Nauka Krasnoiaria. – 2016. – ¹ 1 (24). – S. 107–118.
2. Alimbekova M.M. Turizm kak otrasl ekonomiki // Infrastrukturnye otrasli ekonomiki: problemy i perspektivy razvitiia. – 2015. – ¹ 9. – S. 50–54.
3. Kruzhalin V.I., Mazhar L.Iu. Mezhregionalnye turistskie proekty: Aktualnye problemy formirovaniia i perspektivy razvitiia // Geograficheskaia sreda i zhivye sistemy. – 2019. – ¹ 2. – S. 40–53.
4. Pochti vse strany mira vveli ogranicheniia na poezdki iz-za pandemii COVID-19 / Interfax [Elektronnyi resurs]. URL: interfax.ru/world/704701 (data obrashcheniia: 07.10.2024).
5. Istorii predprinimatelei iz sfery turizma i otdykha / Svoe delo v SVO-vremena, portal «Kommersantie» [Elektronnyi resurs]. URL: kommersant.ru/projects/business/tourism?ysclid=m158qd2hk7310251342 (data obrashcheniia: 07.10.2024).
6. Natsionalnyi proekt «Turizm i industriia gostepriimstva» / Ministerstvo ekonomicheskogo razvitiia RF [Elektronnyi resurs]. URL: economy.gov.ru/material/directions/turizm/nacionalnyy_proekt_turizm_i_industriya_gostepriimstva/?ysclid=m158w2xhc9302962758 (data obrashcheniia: 07.10.2024).
7. Mishustin utverdil gosprogrammu «Razvitie turizma» / Portal «Natsionalnye proekty.rf» [Elektronnyi resurs]. URL: xn –80aapampemcchfmo7a3c9ehj.xn – p1ai/news/mishustin-utverdil-gosprogrammu-razvitie-turizma/(data obrashcheniia: 07.10.2024).
8. Letnie plany rossiian – 2023: zaprosy, ozhidaniia, napravleniia / Ofits. sait VTsIOM [Elektronnyi resurs]. URL: wciom.ru/analytical-reviews/analiticheskii-obzor/letnie-plany-rossijan-2023-zaprosy-ozhidanija-napravlenija (data obrashcheniia: 07.10.2024).
9. Kreativnye proekty formirovaniia i prodvizheniia territorialnykh brendov oblastei RF / K.A. Arzhanova, O.A. Vasileva, G.V. Dovzhik, V.N. Dovzhik. – M.: OntoPr, 2022. – 226 s. – ISBN 978-5-00121-464-9.
Marketing research of consumer preferences as a conjuncture-forming factor of the ice cream market
Pavlunenko L.E., Candidate of Technical Sciences, Associate Professor Department of Marketing, Trade and Customs Affairs, Institute of Economy and Management, Federal Public Autonomous Educational Institution of the Higher Education «Crimean federal university of V.I. Vernadsky», Simferopol, Republic of Crimea, e-mail: liliyapav@rambler.ru
SPIN (RSCI): 1834-5196; ORCID ID: 0000-0001-6769-018X
Gutnikova O.N., Candidate of Economic Sciences, Associate Professor Department of Marketing, Trade and Customs Affairs, Institute of Economy and Management, Federal Public Autonomous Educational Institution of the Higher Education «Crimean federal university of V.I. Vernadsky», Simferopol, Republic of Crimea, e-mail: vechirko15@mail.ru
SPIN (RSCI): 3898-5181; ORCID: 0000-0003-2030-4178
Bagdasaryan K.V., undergraduate student, field of study 380406 «Trade business» Institute of Economy and Management, Federal Public Autonomous Educational Institution of the Higher Education «Crimean federal university of V.I. Vernadsky», Simferopol, Republic of Crimea, e-mail: karinavalerikovna14@gmail.com
SPIN (RSCI): 2260-0726
The article presents the characteristics of the Russian and Crimean ice cream markets. It has been established that enterprises in the dairy processing industry are influenced by macroeconomic factors that determine their production activity and the competitiveness of their products. However, not enough attention is always paid to the factors determining market conditions, among which the influence of consumer preferences is dominant. Some aspects of the formation of an assortment offer in the regional ice cream market are considered. Based on the results of a sociological study, consumer preferences in the studied segment were determined. The strengths and weaknesses of the samples of the studied products are revealed. The conclusion about their competitiveness was made based on the results of a consumer point assessment of the main characteristics of ice cream, including using the tasting method. It is proposed to update the terminology used by standardizing the proposed product categories. Recommendations are formulated that will allow manufacturers to use the prospects of the industry market by mastering its new segments.
Keywords: Ice cream, frozen desserts, ice cream market, consumer preferences, consumer loyalty.
Sources
1. Natsionalnyi soiuz proizvoditelei moloka «Soiuzmoloko»: Analitika [Elektronnyi resurs]. URL: souzmoloko.ru/analitika-rinka-moloka/(data obrashcheniia: 07.04.2024).
2. Kak izmenilsia rynok morozhenogo za pervoe polugodie 2024 g. [Elektronnyi resurs]. – Rezhim dostupa: milknews.ru/longridy/rynok-morozhenogo-1-polugodie-24.html (data obrashcheniia: 11.05.2024).
3. Morozhenoe: rynok Rossii [Elektronnyi resurs]. – Rezhim dostupa: tadviser.ru/index.php (data obrashcheniia: 07.04.2024).
4. Goncharova O. Rai dlia sladkoezhek: kak delaiut krymskoe morozhenoe [Elektronnyi resurs]. – Rezhim dostupa: crimea.mk.ru/economics/2023/05/20 (data obrashcheniia: 28.03.2024).
5. Ofitsialnyi sait OOO «Elit-Krym» [Elektronnyi resurs]. – Rezhim dostupa: icecrimea.ru/catalog/(data obrashcheniia: 15.04.2024).
6. Ofitsialnyi sait OOO «Krymskie traditsii» [Elektronnyi resurs]. – Rezhim dostupa: crimeantraditions.ru/category/18plus/ (data obrashcheniia: 15.04.2024).
7. Ofitsialnyi sait OOO «Dobroe» [Elektronnyi resurs]. – Rezhim dostupa: dobroe-ice.ru/ (data obrashcheniia: 15.04.2024).
8. GOST 31457-2012. Morozhenoe molochnoe, slivochnoe i plombir. Tekhnicheskie usloviia. – M.: Standartinform, 2014. – 24 s.
9. GOST R 55624-2013. Deserty vzbitye zamorozhennye fruktovye, ovoshchnye i fruktovo-ovoshchnye. Tekhnicheskie usloviia. – M.: Standartinform, 2014. – 22 s.
MARKETING IN TRADE
Principles of geomarketing management customer movement in retail business with the help of elements commercial navigation
Tkhorikov B.A., Doctor of Economics Sciences, Professor, Head of the department of service technologies and business processes The Kosygin State University of Russia, e-mail: tkhorikov-ba@rguk.ru
SPIN-code: 4283-2314; Author ID: 614849; Scopus ID: 57000547300; ORCID: 0000-0001-6451-1123; Researcher ID: B-4591-2017
Gerasimenko O.A., Candidate of Economics Sciences, Docent, Head of the department of Management and Marketing Belgorod State National Research University, e-mail: gerasimenko@bsu.edu.ru
SPIN-code: 8301-9895; Author ID: 886332; Scopus ID: 57190341552; ID ÐÈÍÖ: 886332; ORCID: 0000-0001-6034-2852; Researcher ID: ABK-2663-2022
Titova I.N., Candidate of Economics Sciences, Senior Lecturer at the Department of Management and Marketing Belgorod State National Research University, e-mail: titova@bsu.edu.ru
SPIN-code: 7911-2751; Author ID: 963686; ID ÐÈÍÖ: 963686; ORCID: 0000-0002-3392-4846
The article sets out the task of rethinking the choice of location for opening retail stores in unattractive city locations while maintaining targeted traffic using commercial navigation tools. On the basis of correlation analysis, the optimal option for the placement of commercial navigation has been established (choosing the option with elements of commercial navigation elements – 2 or more address plates), which help customers increase the search speed of the necessary commercial object by 1.8 times and, accordingly, reduce the time spent on the way to him For business owners, choosing this scenario ensures a 1.5-fold reduction in rent. At the same time, the target traffic of the movement of the client stream is preserved, which allows business owners to optimize marketing and operational expenses, to apply unified stylistic elements of the design code of the city.
Keywords: geomarketing management, trading business, commercial navigation, client route.
Sources
1. Tkhorikov B.A., Lomovtseva O.A., Gerasimenko O.A., Titova I.N., Sablina O.M. Geomarketing – novyi kontsept ili prikladnoi instrument biznesa? / B.A. Tkhorikov, O.A. Lomovtseva, O.A. Gerasimenko, I.N. Titova, O.M. Sablina // Vestnik Tom. gos. un-ta. – Ser.: Ekonomika. – 2020. – ¹ 49. – S. 199–214.
2. Gerasimenko O.A., Tkhorikov B.A. Metodologicheskie instrumenty geomarketinga/O.A. Gerasimenko, B.A. Tkhorikov // Vestnik Mosk. gor. ped. un-ta. – Ser.: Ekonomika. – 2022. – ¹ 3 (34). – S. 5–21.
3. Liborio M.P., Bernardes P., Ekel P.L., Ramalho F.D., & Santos A.C. Geomarketing and the locational problem question in the marketing studies/M.P. Liborio, P. Bernardes, P.L. Ekel, F.D. Ramalho, A.C. Santos // Brazilian Journal of Marketing. –2020. – No. 2. – Ðp. 448–469.
4. Baviera-Puig À., Buitrago-Vera J., Escriba-Perez C. Geomarketing models in supermarket location strategies / À. Baviera-Puig, J. Buitrago-Vera, C. Escriba-Perez // Journal of Business Economics and Management. – 2016. – No. 6, 17. – Ðp. 1205–1221.
5. Albery G.F., Kirkpatrick L., Firth J.A., Bansal Sh. Unifying spatial and social network analysis in disease ecology / G.F. Albery, L. Kirkpatrick, J.A. Firth, Sh. Bansal // Journal of Animal Ecology. – 2020. doi.org/10.1111/1365–2656.13356
6. Baños R. Web GIS to enhance relational capital: the case of general merchandise retailers / R. Baños // Journal of Knowledge Management. – 2016. – No. 20 (3). – Ðp. 578–593.
7. Gehl J. Cities for People. – Moscow, 2012. – 276 p.
8. Rodríguez V., Olarte-Pascual C., Saco M. Application of geographical information systems for the optimal location of a commercial network / V. Rodríguez, C. Olarte-Pascual, M. Saco // European Journal of Management and Business Economics. – 2017. – No. 26 (2). – Ðp. 220–237.
9. Pang C., Wang Q., Wu S. Influence of dynamic capabilities on novelty-centered business model design: a moderated mediating effect analysis / Ñ. Pang, Q. Wang, S. Wu // European Journal of Innovation Management. – 2022. – No. 7. – Ðp. 1060–1460.
10. Błaszczyk-Bębenek E., Jagielski P., Bolesławska I., Jagielska A., Nitsch-Osuch A., Kawalec P. Behaviors in Polish Adults before and during COVID-19 Lockdown / Å. Błaszczyk-Bębenek, P. Jagielski, I. Bolesławska, A. Jagielska, A. Nitsch-Osuch, P. Kawalec // Nutrients. – 2020. – No. 12. – Ð. 3084.
11. GOST R 52044–2003. Gosudarstvennyi standart Rossiiskoi Federatsii. Naruzhnaia reklama na avtomobilnykh dorogakh i territoriiakh gorodskikh i selskikh poselenii. Obshchie tekhnicheskie trebovaniia k sredstvam naruzhnoi reklamy. Pravila razmeshcheniia. Priniat i vveden v deistvie postanovleniem Gosstandarta Rossii ot 22.04.2003 ¹ 124-st.
PRICING
A method for predicting the average price of exported goods with an estimate of the time series by the Hurst coefficient
Veretekhina S.V., PhD in Economics, Associate Professor, Financial University under the Government of the Russian Federation, Moscow. Department of Business Informatics, Faculty of Information Technology and Big Data Analysis, e-mail: svveretekhina@fa.ru
SPIN-code: 6253-4730; Author ID: 708796; orcid.org/0000-0003-3014-5027
The article describes a method for predicting the average price of exported goods. The method is based on the theory of dynamic systems, the theory of price behavior of Dow, the theory of fractals, sets, economic theory, mathematical analysis. The scientific approach to forecasting consists in a systematic approach to modeling a stable trend. The persistence of the series was estimated using the Hurst coefficient. As a result of the simulation, the average price of the exported goods is predicted. The general approach to forecasting is applicable to other sectors of the national economy.The current trend of trendwatching is described. The advantage of the research is the development of the theoretical foundations of export marketing, practical marketing solutions relevant in the new economic reality.
Keywords: export marketing, modeling, forecasting, sustainable trend, marketing solution, trendwatching, Hurst coefficient.
Sources
1. Antipov O.I., Neganov V.A. Primenenie metoda normirovannogo razmakha Khersta k analizu stokhasticheskikh vremennykh riadov v impulsnykh stabilizatorakh napriazheniia // Fizika volnovykh protsessov i radiotekhnicheskie sistemy. – 2009. – T. 12. – ¹ 3. – S. 78–85.
2. Vasileva E.V. Metodologiia proektirovaniia strategii biznesa: ot dizaina produkta k proektirovaniiu platform // Upravlenie. – 2021. – T. 9 (2). – S. 76–89. – DOI: doi.org/10.26425/2309-3633-2021-9-2-76-89
3. Veretekhina S.V. Mekhanizm informatsionnoi podderzhki otraslevogo predpriiatiia v usloviiakh sanktsionnykh ogranichenii eksporta // Ekonomika stroitelstva. – 2023. – ¹ 9. – S. 40–46.
4. Vlasov D.A., Karasev P.A., Sinchukov A.V. Fraktalnaia teoriia i ee finansovye prilozheniia dlia povysheniia kachestva professionalnoi podgotovki v vysshei ekonomicheskoi shkole // Otkrytoe obrazovanie. – 2022. – T. 26 (3). – S. 56–64.
5. Zinenko A.V. Programma rascheta pokazatelia Khersta dlia opredeleniia persistentnosti vremennykh riadov birzhevykh kotirovok // Svidetelstvo o registratsii programmy dlia EVM. Nomer svidetelstva: RU 2023616899, patentnoe vedomstvo: Rossiia, 2023 g. ¹ 2023615460 (03.04.2023).
6. Kratovich P.V. Predprognoznyi analiz vremennykh riadov finansovykh dannykh na osnove metodov fraktalnogo analiza // Molodoi uchenyi. Ezhemes. nauch. zhurnal. – 2010. – ¹ 1-2 (13). – T. I. – S. 11–18.
7. Nekrasova I.V. Pokazatel Khersta kak mera fraktalnoi struktury i dolgosrochnoi pamiati finansovykh rynkov // Mezhdunar. nauch.-issled. zhurnal (elekt. zhurnal). – 2015. – ¹ 7 (38). – DOI: 10.60797/IRJ.2227-6017
8. Tregub I.V. Matematicheskie modeli dinamicheskikh ekonomicheskikh sistem: monografiia. – M., 2020. – 164 s.
9. Roel F. Ceballos, Fe F. Largo On. The Estimation of the Hurst Exponent Using Adjusted Rescaled Range Analysis, Detrended Fluctuation Analysis and Variance Time Plot: A Case of Exponential Distribution // Imperial Journal of Interdisciplinary Research (IJIR). – 2017. – Vol. 3. – Iss. 8. – Pp. 424–4341.
10. Veretekhina S.V. Functional and Cost Analysis of the Econometric Model of Integrated Logistics Support for Technical Operation of Exported Knowledge-Intensive Products // Lecture Notes in Networks and Systems this link is disabled. – 2023. – 597 LNNS. – Ñ. 467–487.
11. V Rossii poiavitsia algoritm dlia prognozirovaniia tsen na tovary i uslugi [Elektronnyi resurs]. URL: ac.gov.ru/news/page/v-rossii-poavitsa-algoritm-dla-prognozirovania-cen-na-tovary-i-uslugi-26955 (data obrashcheniia: 22.10.2024).
12. Almazov A.A. Fraktalnaia teoriia. Kak pomeniat vzgliad na finansovye rynki. Obrazovatelnyi resurs: file:///C:/Users/svveretekhina/Downloads/fractal_theory.pdf (data obrashcheniia: 22.10.2024).
MARKETING COMMUNICATIONS
Theoretical Aspects and Features of Reputation Management in Consumer Interaction through Internet Marketing Channels
Shendrik V.V., general director of Business Media Marketing LLC, e-mail: shendrik@sereputation.ru
Researcher ID (WoS): LTD-0531-2024
The article is dedicated to the generalization, systematization, and evaluation of the impact of communication within the structure of internet marketing on current approaches to reputation management. General aspects of reputation management are outlined, the specific features of reputation management are identified, and the characteristic trends in the transformation of approaches to managing reputation through internet communication channels are analysed. General recommendations are provided to ensure the productivity and relevance of reputation management in modern business operations within the digital environment.
Keywords: reputation management, digital environment, impact of digitalization on reputation management, online reputation management, internet marketing and reputation management, reputation management trends.
Sources
1. Guskova O.V. Napravleniia povysheniia effektivnosti sovremennykh metodov upravleniia reputatsionnym marketingom / O.V. Guskova // Zhurnal prikladnykh issledovanii. – 2021. – ¹ 4. – S. 13–17.
2. Zotova D.V. Sovremennyi iazyk kommunikatsii brenda s potrebiteliami: metodiki upravleniia reputatsiei kompanii / D.V. Zotova // Vestnik MGUKI. – 2013. – ¹ 6 (56). – S. 225–230.
3. Reverchuk N.I. Marketingovoe upravlenie onlain-reputatsiei predpriiatii / N.I. Reverchuk, E.S. Dziamulich // Ekonomika i sovremennyi menedzhment: teoriia i praktika. – 2014. – ¹ 34. – S. 1–8.
4. Petrusha P.G. Tsifrovye instrumenty upravleniia reputatsiei universiteta / P.G. Petrusha // Prakticheskii marketing. – 2017. – ¹ 7 (245). – S. 11–16.
5. Klimovich K.I. Effekt SERM: analiz vliianiia upravleniia reputatsiei na konversiiu i prodazhi / K.I. Klimovich // Prakticheskii marketing. – 2023. – ¹ 4. – S. 51–55.
6. Plotnikov A.V. Upravlenie reputatsiei kompanii v internete: instrumenty upravleniia reputatsiei, ikh primenenie i otsenka effektivnosti / A.V. Plotnikov, A.N. Ivanova, K.O. Borovykh, A.M. Oshchepkov // KE. – 2021. – ¹ 10. – S. 3823–3838.
7. Ivanko L.V. Upravlenie reputatsiei organizatsii v internet-prostranstve / L.V. Ivanko // Kommunikologiia: elektronnyi nauchnyi zhurnal. – 2020. – ¹ 1. – S. 16–20.
8. Jain S. Online reputation management: strategies for building and protecting brand image / S. Jain // Tuijin Jishu / Journal of Propulsion Technology. – 2023. – No. 44 (4). – Pp. 4490–4497.
9. Kizak C. Reputation management: How to deal with online reputation threats? [Elektronnyi resurs]. URL: essay.utwente.nl/66707/1/kizak_BA_IBA.pdf (data obrashcheniia: 01.11.2024).
10. Future Trends in Online Reputation Management Strategies [Elektronnyi resurs]. URL: sprout-digital.com/future-trends-in-online-reputation-management-strategies/ (data obrashcheniia: 03.11.2024).
11. Online Reputation Management: Trends for 2024 [Elektronnyi resurs]. URL:
en.verified-reviews.com/blog/online-reputation-management-trends-2024/ (data obrashcheniia: 03.11.2024).
12. The Future of Online Reputation Management: Trends and Innovations to Watch [Elektronnyi resurs]. URL: konnectinsights.com/blogs/future-of-online-reputation-management/ (data obrashcheniia: 03.11.2024).
MARKETING FOR NON-PRODUCTIVE SPHERE
Personal brand promotion tools in the educational services market
Mushketova N.S., Doctor of Economics, Professor, Department of Management and Marketing, Volgograd State University, å-mail: nmushketova@yandex.ru
SPIN-code: 3455-4903; Author ID: 391060; Researcher ID (WoS): J-8283-2017; ORCID ID: 0000-0002-1778-0926
Marusinina E.Yu., PhD in Economics, Associate Professor of the Department of Management and Marketing, Volgograd State University, e-mail: elena_marusinina@mail.ru
SPIN-code: 6876-9198; Author ID: 498790; Researcher ID (WoS): Å9691-2018; ORCID ID: 0000-0002-1864-1231
Due to the rapid development of the educational services market and increasing competition among specialists providing these services, including tutors, in the conditions of modern information overload and a variety of offers, the ability of individual teachers to stand out and occupy a stable niche in the market becomes critically important. The tutor's personal brand thereby turns into a key tool for achieving professional success and attracting new clients. Studying and analyzing the strategies and tactics of promoting the personal brand of tutors helps to determine the most effective methods and tools of communication that contribute to the formation of a positive image and trust on the part of potential students and their parents. In this field, this is especially important, since the choice of a tutor is often based on the personal qualities of the teacher, his reputation and recommendations.
Keywords: educational market, branding, tutor's personal brand, marketing communications.
Sources
1. Shital M. What is branding [Elektronnyi resurs]. URL: economicsdiscussion.net/marketing-2/brand/what-is-branding/32274 (data obrashcheniia: 18.06.2024).
2. Poniatie brenda i brendinga [Elektronnyi resurs]. URL: calculate.ru/articles/ponjatie-brenda-i-brendinga (data obrashcheniia: 24.09.2024).
3. Dymshits M. «Brend» eto ne tolko dorogaia torgovaia marka, no i… [Elektronnyi resurs]. URL: //dymshits.ru/publications/publications_category/brend_eto (data obrashcheniia: 24.09.2024).
4. Poniatie brenda i brendinga [Elektronnyi resurs]. URL: calculate.ru/articles/ponjatie-brenda-i-brendinga (data obrashcheniia: 18.06.2024).
5. Kotler Ph. Branding: From Purpose to Beneficence [Elektronnyi resurs]. URL:
marketingjournal.org/brand-purpose-to-beneficence-philip-kotler/ (data obrashcheniia: 23.04.2024).
6. Filippova L.A., Khvorostianaia A.S. Strategicheskii brending v Rossii [Elektronnyi resurs]. URL: cyberleninka.ru/article/n/strategicheskiy-brending-v-rossii-bariery-razvitiya/viewer (data obrashcheniia: 24.09.2024).
7. Riabykh A., Zebra N. Personalnyi brend: sozdanie i prodvizhenie. – M.: Mann, Ivanov i Farber, 2015. – 304 s.
8. Opalko N. Chto takoe brend-strategiia [Elektronnyi resurs]. URL: calltouch.ru/blog/brend-strategiya-razrabotka-i-ee-primery/ (data obrashcheniia: 23.04.2024).
9. Chelnokova T.A. Tekhnologicheskaia kompetentnost sovremennogo pedagoga kak uslovie effektivnogo resheniia obrazovatelnykh zadach [Elektronnyi resurs]. URL: elibrary.ru/item.asp?id=44331599 (data obrashcheniia: 28.11.2024).
10. Tsibulnikova V.E. Sotsialnoe zdorove uchastnikov obrazovatelnogo protsessa shkoly i ego kriterii // Shkola budushchego. – 2015. – ¹ 4. – S. 135–146.
11. Rogacheva O.Iu. Personalnyi brending i lichnoe liderstvo pedagoga [Elektronnyi resurs]. URL: elibrary.ru/item.asp?id=24416639 (data obrashcheniia: 16.05.2024).
12. Kondrasheva N.N. Personalnyi brending uchitelia [Elektronnyi resurs]. URL:
tsniis-vp.com/featured_item/zhurnal-obrazovanie-i-kachestvo-zhizni-vypusk-¹-5-07-sentyabr-oktyabr-2017/ (data obrashcheniia: 12.04.2024).
13. 57 primerov tselevoi auditorii repetitora [Elektronnyi resurs]. URL:
dancecolor.ru/blog/celevaya-auditoriya-repetitora#popup: sale (data obrashcheniia: 14.09.2024).
14. Kak iazykovoi shkole uderzhivat klientov v nestabilnye vremena [Elektronnyi resurs]. URL: dasreda.ru/learn/blog/article/1651-sfera-obrazovaniya-kak-uderzhat-klientov-v-nestabilnye-vremena (data obrashcheniia: 14.09.2024).
15. Kak repetitoru iskat klientov. Tselevaia auditoriia repetitora [Elektronnyi resurs]. URL: dzen.ru/a/YGQm1yt2UUbvJaOb (data obrashcheniia: 14.09.2024).
16. Instrumenty prodvizheniia obrazovatelnykh proektov: kak sdelat ego effektivnym? [Elektronnyi resurs]. URL: smmplanner.com/blog/instrumienty-prodvizhieniia-obrazovatielnykh-proiektov-kak-sdielat-iegho-effiektivnym/ (data obrashcheniia: 14.09.2024).
17. Kak prodvigat uslugi repetitora v internete [Elektronnyi resurs]. URL:
pear-advert.ru/prodvizhenie-uslug-repetitora (data obrashcheniia: 14.09.2024).
18. Kak uchiteliu iskat uchenikov [Elektronnyi resurs]. URL: blog.progressme.ru/resheniya/gde-i-kak-sejchas-prodvigatsya-prepodavatelyu/ (data obrashcheniia: 11.10.2024).
19. 29 idei dlia prodvizheniia iazykovoi shkoly oflain [Elektronnyi resurs]. URL:
vc.ru/marketing/1076519-29-idei-dlya-prodvizheniya-yazykovoi-shkoly-oflain (data obrashcheniia: 11.10.2024).
20. Kak repetitoru prodvigat svoi uslugi [Elektronnyi resurs]. URL: dzen.ru/a/ZN23eCqLdgq64nGX (data obrashcheniia: 11.10.2024).
21. Gde i kak repetitoru naiti uchenikov [Elektronnyi resurs]. URL: repit.online/blog/post/gde-i-kak-repetitoru-najti-uchenikov.html (data obrashcheniia: 11.10.2024).
22. Godin A.M., Maslennikova O.A. Instrumenty sovremennogo marketinga: monografiia. – M.: Dashkov i K°, 2014. – 178 s.
23. Kondrasheva N.N. Personalnyi brending uchitelia [Elektronnyi resurs]. URL:
tsniis-vp.com/featured_item/zhurnal-obrazovanie-i-kachestvo-zhizni-vypusk-¹-5-07-sentyabr-oktyabr-2017/ (data obrashcheniia: 12.04.2024).
INTERNATIONAL MARKETING
Coaching services in business: foreign experience
Bolshakov S.N., Doctor of Economics, Professor, Federal State Budgetary Educational Institution of Higher Education «Russian State Social University», e-mail: snbolshakov@mail.ru
SPIN-code: 69585403; RSCI ID: 277851; ORCID: 0000-0002-4858-8216; Scopus Author ID: 56809171300; Researcher ID: AAE-5235-2022
Bolshakova Yu.M., Candidate of Economic Sciences, Associate Professor of the Department of Economics and State and Municipal Administration of the State Educational Institution of Higher Education «Komi Republican Academy of Public Service and Management», e-mail: project.edu.2024@jmail.com
SPIN-code: 5762-8168; RSCI ID: 875873; ORCID: 0000-0001-5951-416X; Scopus Author ID: 58850041900
Pritula O.D., Candidate of Economic Sciences, Associate Professor, Head of the Department of Economics and Finance of the Branch of the Federal State Educational Institution of Higher Education «Russian Academy of National Economy and Public Administration under the President of the Russian Federation» in Veliky Novgorod, e-mail: project.edu.2024@jmail.com
SPIN-code: 3633-1995; RSCI ID: 414938; Researcher ID: AID-4654-2022; Scopus Author ID: 57221482273
The article reveals the features of the coaching market functioning in the modern world, summarizes the results of the features of the organization of business consultants' work in the market of management, coaching services. The article analyzes the indicators of the coaching market sectors, gender aspects of the dynamics of the services market, issues of the social status of employment of coaches and the remuneration system established in the market.
Keywords: marketing of services, coaching, management consulting, business.
Sources
1. Kuckertz A., Stockmann C. Innovatoren, Arbeitsplatzgeneratoren und Hoffnungstrager – Das Unternehmerbild in der Gesellschaft // M. Fink, S. Kraus, & A. Almer-Jarz (Hrsg.), Sozialwissenschaftliche Aspekte des Grundungsmanagements / Die Entstehung und Entwicklung junger Unternehmen im gesellschaftlichen Kontext. – Stuttgart, 2007. – S. 224–248.
2. Litzcke S., Schuh H., Pletke M. Stress, Mobbing und Burn-out am Arbeitsplatz: Umgang mit Leistungsdruck-Belastungen im Beruf meistern – Mit Fragebogen, Checklisten, Ubungen. – Berlin: Springer, 2013.
3. Schumpeter J.A. The Theory of Economic Development. – Cambridge: Harvard University Press, 1934.
4. Drucker P.F. Innovation and entrepreneurship practices and principles. – L.: Amazon, 1985.
5. Kollmann T. E-Entrepreneurship: Grundlagen der Unternehmensgrundung in der Digitalen Wirtschaft (6. Aufl.). Wiesbaden: Springer Gabler, 2016.
6. Graf E.M., Berninger-Schafer E., Kunzli H. Zum Start der Zeitschrift: Was ist und welches Ziel verfolgt Coaching? // Coaching Theorie und Praxis. – 2015. – No. 1 (1). – Ðð. 1–4.
7. Sarasvathy S.D. Effectual reasoning entrepreneurial decision-making: existence and bounds // Academy. – 2001. – ¹ 1. – Ðp. 1–6.
8. Sarasvathy S.D. Effectuation: Elements of entrepreneurial expertise. Edward Elgar Publ., 2009.
9. Jacobsen L.K. Bestimmungsfaktoren fur Erfolg im Entrepreneurship. Dissertation. Freie Universitat Berlin. – Berlin, 2003. – Ð. 340.
10. Fueglistaller U., Muller C., Volery T. Entrepreneurship: Modelle Umsetzung- Perspektiven mit Fallbeispielen aus Deutschland, Osterreich und der Schweiz. – Wiesbaden: Springer Gabler, 2012.
11. Looss W. Unter vier Augen: Coaching fur Manager (4. Aufl.). Lansberg / Lech: verlag moderne industrie. 1997.
12. Schreyogg A., Schmidt-Lellek C. Die Professionalisierung von Coaching: Ein Lesebuch fur den Coach. – Wiesbaden: Springer, 2015.
13. Rauen C., Barczynski D., Ebermann D., Plath A., Tanzil I. RAUEN Coaching-Marktanalyse 2024. S. 101. Verfügbar unter [Elektronnyi resurs]. URL: rauen.de (data obrashcheniia: 11.07.2024).
INTERNET-MARKETING
Brand loyalty management with digital–marketing tools in a dental clinic
Golubeva M.A., PhD in Economics, Associate Professor of the Department of Management and Digital Business Technologies in the Federal State Budgetary Educational Institution Kostroma State University, e-mail: mariya-golubeva-2012@mail.ru
SPIN-code: 9328-2563; Àuthor ID: 967373; ORCID: 0009-0001-5251-5140
Ivanova V.A., 3rd year Master's student, Major in 38.04.02 Management, Specialization: Marketing Organization Management Federal State Budgetary Educational Institution Kostroma State University, e-mail: v.ivanova17@yandex.ru
The paper presents key results of the study in the competitive environment in the regional market of dental services. The authors performed the overall diagnostics of digital-marketing tools in the strategic group of competitors and identified the ways to raise brand awareness and behavioral loyalty for a medical company. The authors substantiated prospective marketing technologies to develop the Centre Krasoty i Zdorov'ja LLC brand (Centre of Beauty and Health) that will actively promote dental services and form publicity capital based on digitalization trends.
Keywords: market of dental services, brand loyalty in a dental clinic, publicity capital, digitalization, marketing promotional tools, digital marketing.
Sources
1. Akulich M.V. Internet-marketing: uchebnik. – 2-e izd., peresm. – M.: Dashkov i K, 2021. – 346 s.
2. Kataev A.V., Kataeva T.M., Nazvanova I.A. Digital-marketing: ucheb. posob. – Iuzhnyi feder. un-t. – Rostov n/D; Taganrog: Izd-vo Iuzh. feder. un-ta, 2020. – 161 s.
3. Golubeva M.A., Ivanova V.A. Genezis i perspektivy razvitiia strategicheskogo menedzhmenta kompanii na osnove SWOT-analiza // Budushchee nauki – 2022: mater. 10-i Mezhdunar. molodezh. nauch. konf. (21–22 apr. 2022 g.): v 4 t. T. 1 / Iugo-Zap. gos. un-t, g. Kursk, 2022. – S. 216–224.
4. Ofitsialnyi sait servisa proverki kontragentov OOO «Vserossiiskii biznes-tsentr» [Elektronnyi resurs]. URL: vbankcenter.ru/contragent (data obrashcheniia: 26.09.2024).
5. Mushketova N.S., Braun V.A. Osobennosti marketingovykh kommunikatsii na rossiiskom rynke stomatologicheskikh uslug // Marketing v Rossii i za rubezhom. – 2019. – ¹ 5. – S. 64–68.
6. Kommersantie. Zdorove i zdravookhranenie [Elektronnyi resurs]. URL:
kommersant.ru/doc/6878761 (data obrashcheniia: 24.09.2024).
7. Golubeva M.A. Analiz deiatelnosti konkurentov: ucheb.-metod. posobie. – Kostroma: Izd-vo Kostrom. gos. un-ta, 2019. – 152 s.
8. Ofitsialnyi sait OOO «Doktor Shabalin» [Elektronnyi resurs]. URL: dental44.ru/(data obrashcheniia: 30.09.2024).
9. Ofitsialnyi sait OOO «Zubik» [Elektronnyi resurs]. URL: zubikmed.ru/(data obrashcheniia: 10.04.2022).
10. Ofitsialnyi sait OOO «Novaia stomatologiia» [Elektronnyi resurs]. URL:
newstom44.ru/(data obrashcheniia: 30.09.2024).
11. Ofitsialnyi sait OOO «Tsentr krasoty i zdorovia» [Elektronnyi resurs]. URL:
kostroma-stomatologiia.rf/(data obrashcheniia: 30.09.2024).
12. Azoev G.L., Khokhlov D.A. Razvitie kompetentsii mediaplanera v veb-srede // Marketing v Rossii i za rubezhom. – 2019. – ¹ 5. – S. 51–63.
13. Ofitsialnoe soobshchestvo OOO «Zubik» v sotsialnoi seti «VKontakte» [Elektronnyi resurs]. URL: vk.com/zubikmed (data obrashcheniia: 01.10.2024).
14. Ofitsialnoe soobshchestvo OOO «Novaia stomatologiia» v sotsialnoi seti «VKontakte» [Elektronnyi resurs]. URL: vk.com/newstom44 (data obrashcheniia: 01.10.2024).
15. Ofitsialnoe soobshchestvo OOO «Tsentr krasoty i zdorovia» v sotsialnoi seti «VKontakte» [Elektronnyi resurs]. URL: vk.com/vashastomatologiya (data obrashcheniia: 01.10.2024).
MARKETS: STATE AND DEVELOPMENT
Smartphone market development trends in Russia
Denisova E.V., senior lecturer of the department of «Accounting and Management» of the Kaluga branch of the Financial University under the Government of the Russian Federation, e-mail: evdenisova@fa.ru
SPIN-code: 8398-7889; Orcid: 0000-0002-3454-2380; Researcher ID: JDN-1377-2023
Petrova G.V., 4th year bachelor of the Kaluga branch of the Financial University under the Government of the Russian Federation, e-mail: gali.petr0va@yandex.ru
SPIN-code: 3104-2224
The article examines the state of the Russian smartphone market over the past three years. It describes the changes that have occurred in the current economic situation, the market's adaptation to these conditions, provides analytical data according to previously conducted studies, highlights the role of marketplaces and the increase in their share in the smartphone market, and highlights changes in consumer behavior.
Keywords: smartphone market, competitive advantages, brand, marketplaces, retail chains, consumer behavior.
Sources
1. KonsultantPlius [Elektronnyi resurs]. URL: consultant.ru/document/cons_doc_LAW_420360/(data obrashcheniia: 30.09.2024).
2. KonsultantPlius [Elektronnyi resurs]. URL: consultant.ru/document/cons_doc_LAW_413173/(data obrashcheniia: 30.09.2024).
3. Ofitsialnoe publikovanie pravovykh aktov RBK Life [Elektronnyi resurs]. URL:
publication.pravo.gov.ru/(data obrashcheniia: 30.09.2024).
4. MTS [Elektronnyi resurs]. URL: moskva.mts.ru/about/media-centr/soobshheniya-kompanii/novosti-mts-v-rossii-i-mire/2023–12–29/analitika-mts-v-2023-godu-rezultaty-prodazh-smartfonov-v-rossii-stali-odnimi-iz-samyh-vysokih-za-poslednie-pyat-let (data obrashcheniia: 20.09.2024).
5. Iandeks Vordstat [Elektronnyi resurs]. URL: wordstat.yandex.ru/?%40=®ion=all&view=graph&words=kupit%20telefonpublication.pravo.gov.ru/(data obrashcheniia: 17.11.2024).
6. RBK Life [Elektronnyi resurs]. URL: rbc.ru/life/news/668251969a79477315d11c3d (data obrashcheniia: 20.09.2024).
7. Melikian O.M. Povedenie potrebitelei: uchebnik. – 5-e izd., ster. – M: Izd.-torg. korporatsiia «Dashkov i K°», 2020. – 278 s.
8. LENTA.RU [Elektronnyi resurs]. URL: lenta.ru/news/2024/09/05/issledovanie/( data obrashcheniia: 21.09.2024).
9. Forbes [Elektronnyi resurs]. URL: forbes.ru/tekhnologii/488003-po-tehniceskim-pricinam-pocemu-prodazi-elektroniki-peretekaut-v-marketplejsy (data obrashcheniia: 21.09.2024).
10. Iandeks Vebmaster [Elektronnyi resurs]. URL: webmaster.yandex.ru/site/efficiency/wordcraft/?device=ALL_DEVICES&rivals=GENERAL&tab=GENERAL&userQueries=SITES&utm_campaign=cross_promo&utm_medium=tool_header&utm_source=wordstat&q
uery=êóïèòü%20 àéôîí (data obrashcheniia: 20.11.2024).
DISCUSSION CLUB
Young advertising specialist: expectations, realities and recommendations
Gorlevskaya L.E., Ph. D. in Economics, docent, senior researcher, V.A. Trapeznikov Institute of Control Sciences, Russian Academy of Sciences, e-mail: ludmila.gorlevskaya@yandex.ru
Scopus ID: 57202602713; ID ÐÈÍÖ: 681271; ORCID: 0000-0002-3069-1266
The article is devoted to the problem of personnel shortage in the advertising market. The author’s study identified the knowledge and skills that are necessary for young employees starting their career in the advertising industry, the barriers they face in the adaptation process, and offered recommendations to reduce the gap between academic education and business realities.
Keywords: advertising, advertising agencies, marketing, labor market, labor shortage, career, entry-level employees.
Sources
1. AKAR. Obieem rynka marketingovykh kommunikatsii v 2023 godu [Elektronnyi resurs]. URL: akarussia.ru/knowledge/market_size/id10640 (data obrashcheniia: 15.08.2024).
2. Rosstat predstavliaet vtoruiu otsenku VVP za 2023 god [Elektronnyi resurs]. URL:
rosstat.gov.ru/folder/313/document/234206 (data obrashcheniia: 18.08.2024).
3. Liudi rabotaiut nominalno: chto na samom dele stoit za problemoi defitsita kadrov [Elektronnyi resurs]. URL: forbes.ru/svoi-biznes/523602-ludi-rabotaut-nominal-no-cto-na-samom-dele-stoit-za-problemoj-deficita-kadrov (data obrashcheniia: 24.10.2024).
4. Narozhnaia D.A. Uderzhanie personala kak prioritet rossiiskikh kompanii v 2024 godu // Gosudarstvennoe upravlenie. Elektronnyi vestnik. – 2024. – ¹ 105. – S. 53–64.
5. Eksperty opisali strategii kompanii v usloviiakh defitsita kadrov [Elektronnyi resurs]. URL: rbc.ru/economics/06/10/2023/651e85539a794798a8d17162 (data obrashcheniia: 15.10.2024).
6. Okhota za golovami na reklamnom rynke: pochemu v otrasli kadrovyi krizis i chto s etim delat [Elektronnyi resurs]. URL: sostav.ru/publication/kadry-65657.html (data obrashcheniia: 05.09.2024).
7. Malhotra N., Nunan D., Birks D. Marketing Research: An Applied Approach. – 5 ed. – Pearson, 2017. – 976 p.
8. AKAR. V Moskve proidet nedelia rossiiskoi reklamy [Elektronnyi resurs]. URL:
akarussia.ru/press_centre/news/id10454 (data obrashcheniia: 28.09.2024).
|